Foire aux questions
Where can I download my invoice?
Your invoice is attached to the confirmation e-mail you receive after placing your order. It is also available in your customer account -> Order history -> Invoice.
Where can I find the installation instruction?
Instructions are available for download directly from the product data sheet. If this is not the case, you can find them in your customer account after placing your order, in the Technical instruction category
Can you install your kit on my vehicle?
We don't offer installation services but don't worry, our kits are designed so that anyone, without prior experience, can put it together.
Do I need to make an appointment to come and see you?
Yes, we don't guarantee any customer appointments without prior contact. Please contact us by email to arrange an appointment.
How do I get a quote?
We do not provide quotations for items available directly on our site. You can make your own quotation by adding the desired items to your shopping cart. The total amount and shipping costs will be calculated automatically and displayed in your shopping cart.
How do I know if the item I want to order is in stock?
Our stocks are managed in real time. The indication Product in stock means that this product is present in our warehouses. There's no risk of buying an item that's out of stock, as it's not possible to add an out-of-stock item to the shopping basket on our site. Once back in stock, the product can be added to the basket and ordered.
Can I pre-order an item and have it sent to me when it becomes available again?
It is not possible to pre-order an item. However, you can be notified by email of its availability as soon as it is back in stock, by entering your email address in the Notify me when available field.
Do you supply a cutting template for the window I want to buy?
The cutting template is already present on your vehicle. All you have to do is follow the shape of the sheet metal visible on the inside where your future window will be.
Is your furniture easy to assemble?
Our No. 1 mission is to enable everyone to convert their own vehicle. Our priority is to make our furniture easy to put together. Our designers think about this from the very first stages of designing our furniture. To make it even simpler, we provide step-by-step instructions.
What do I need to install a kit?
To assemble and install one of our furniture, you'll generally need a pencil, a cross-headed screwdriver, an Allen key, a mallet and a jigsaw.
I can't add a multi-product pack to my shopping cart
It is not possible to add a pack to the shopping cart if one of the products in the pack is out of stock. Each product in a pack is available individually, so you can buy each product separately if you wish.
How can I be notified when a product is back in stock?
It's very simple, just register by entering your e-mail address in the "Notify me when available" field. You'll receive an automatic e-mail when a product is back in stock. Please note that some of our products are in high demand and go out very quickly, so be careful with your e-mails :)
The product price changes when I indicate my delivery address outside France
French VAT is 20%, and the prices of our products are calculated using this rate. The law on intra-Community (European) VAT obliges us to apply the VAT of the country in which the order is received. This change of rate takes place when the country of dispatch is chosen (example: Portugal 23% , Belgium 21% ...)
When will I receive my order?
Your items are shipped within 24/48 hours of placing your order. Some items (bedding, upholstery) are made to order and require a longer lead time, which is indicated on the product page below the Add to basket button. The estimated delivery time is systematically indicated on the product page concerned and on the confirmation page that appears after you have placed your order.
Can I buy products directly on your warehouse?
We don't have a physical store. For all your purchases, you'll need to place an order directly on our website. You can then choose to pick up your order directly at our warehouse. You will receive a confirmation by email that your order is ready to be picked.
When can I pick up my order at your warehouse?
You can collect your order from our warehouse ONLY if you have chosen Pick-up at the warehouse as your delivery method. You will be notified by e-mail as soon as your order is ready, and you can then collect it on the following days and at the following times:
- Monday: 2pm-5pm
- Tuesday: 2pm - 5pm
- Wednesday: 2pm - 5pm
- Thursday: 2pm-5pm
- Friday: 2pm-4pm
How do I use my coupon code when ordering?
All you have to do is add your promo code in the dedicated section at checkout. You'll find more information on our dedicated page.
I am a Swiss resident. Do I have to pay French VAT?
As a Swiss resident, you are not liable for French VAT, which is 20%. If you choose to ship your order to Switzerland, the price displayed on our site includes 0% VAT, i.e. the price excludes VAT. You will have to pay the taxes in force in Switzerland when you receive your order. This procedure is handled directly by the carrier.
Please note that this applies only to orders shipped within Switzerland.
Where do you ship to ?
We currently deliver to France (including French overseas departments and territories), European Union countries and Switzerland.
Where is my order?
A few minutes after your order has left our warehouses, you'll receive an e-mail with a tracking link. You can then follow the progress of your parcel delivery from the interface of the carrier you have chosen.
Please note that we cannot be held responsible for delays caused by carriers.
How much does shipping cost?
Shipping costs depend on where you live, the weight and the volume of the items ordered. They are calculated automatically according to the items in the basket, and are visible on the basket summary page.
Can I get a refund ?
Follow the detailed instructions on the Delivery and Returns page
What should I do if my parcel is damaged?
Please report this immediately to the delivery person and write the following reservation on the delivery note: "Package opened and contents missing or damaged". Please note that the use of the plural is compulsory to ensure that the carrier takes your reservation into account.
We invite you to check the condition of your parcel in the presence of the carrier. If the package is damaged, please refuse it, have the carrier take it back and contact us.
Please note: No claim can be taken into account by the carrier unless you give us a counter-indication.
The logo of another company/brand is present on the packaging of my parcel. Why is this?
Whenever possible, we give a second life to cardboards and packaging from our suppliers, or to Heode team members' personal parcels for shipping small orders.
We're thinking of the planet first and foremost, reducing our impact on the environment as much as possible.
I didn't receive all the products in my order.
Whenever possible, we group items together to reduce the number of parcels and the associated carbon footprint. A parcel may contain several products. We invite you to open all your parcels before contacting us. In the case of an order shipped in several parcels, we give the carriers all the parcels at once. It may happen that not all parcels are delivered on the same day for reasons specific to the carriers. In this case, please check your parcel tracking links, as it is likely that the rest of your order will arrive the following day.
I ordered a mattress with a cover, I received the mattress but not the covers.
The covers are sent in the same parcel as the mattress. Please open the package before contacting us.