Privacy Policy
Introduction
As part of its business, Heode, whose registered office is located at 10 Chemin du Gué, 42700 Firminy, collects and processes information on its website, some of which is classified as "personal data".
Heode attaches great importance to respecting privacy, and we use this data responsibly and confidentially in order to comply with current legislation (law no. 2018-493 of 20 June 2018 relating to the protection of personal data with reference to law no. 78-17 of 6 January 1978 known as the Data Protection Act).
The purpose of this document is to inform you about how we collect and use your personal data.
Data collection controllers
The person responsible for processing personal data is Benoit Duval, legal representative of the company.
Heode is a simplified joint-stock company with a sole shareholder, registered in the Trade and Companies Register of Le Puy En Velay under number 852 865 575, with capital of 10,000 euros.
As the data controller for the data it collects, Heode undertakes to comply with the framework of current legal provisions.
Personal data
On the website https://heode.fr, there are 2 types of data that may be collected:
1– Data provided by customers
This data is what you transmit to us directly
via a contact form,
by subscribing to the newsletter,
by direct email contact,
when creating your account,
when validating an order for example.
2– Automatically collected data
During your visits, once your consent has been given, we may collect web analytics information relating to your browsing, the duration of your visit, your IP address, your browser type and version. The technology used is cookies.
Personal data is only collected after user consent.
Use of data
When using the contact form, the data you transmit to us directly is used to contact you in response to your request.
The information provided when creating an account and during the order process (surname and first name, postal address, telephone number, email) is mandatory for processing your order.
Heode may send you special offers in the form of a newsletter.
Web analytics data is collected anonymously (by recording anonymised IP addresses) by Google Analytics. It allows us to measure our website's audience, page views and any errors in order to constantly improve the user experience.
This data is used by Heode and will never be sold to a third party or used for purposes other than those detailed above.
Data potentially transmitted to subcontractors
Mailjet
Solution used to create and send marketing and transactional emails
https://www.mailjet.com/
Shopimind
Solution used to create and send marketing emails
https://www.shopimind.com/en/
Logging into your customer account from your Facebook account
https://www.facebook.com/
Google Analytics
Solution used for traffic analysis on the site
https://analytics.google.com/analytics
Cookies
A cookie is a file that does not allow user identification, but which records information relating to a computer's browsing on a site.
Here is the list of cookies used and their purpose:
– Google Analytics cookies (_ga and _gid): Web analytics
– Cookie acceptance (cookies-notice-accepted): allows us to remember that you accept cookies so as not to bother you on your next visit.
You can disable these cookies free of charge using the deactivation options available to you when the site launches or in the cookie settings of each browser.
Unless you decide to disable cookies, you agree that the site may use them, knowing that this may reduce or prevent accessibility to all or part of the Services offered by the site.
Retention period
Contact form: maximum retention period of 3 years.
Account creation: duration of the business relationship.
Newsletter subscriptions: as long as the customer wishes with the option to unsubscribe at any time.
Analytics cookie data is retained for a maximum of 24 months and 1 year for cookie acceptance.
Your rights regarding personal data
You have the right to view, request, modify or delete all of your personal data, to withdraw your consent to the processing of your data upon simple request:
– at the address: [email protected]
– by post to the following address: 10 Chemin du Gué, 42700 Firminy - France