Privacy policy
Introduction
In the course of its business, the company Heode, whose registered office is located at 10 Chemin du Gué, 42700 Firminy, collects and processes information on its website, some of which is referred to as "personal data".
The company Heode attaches great importance to respect for privacy, and uses this data responsibly and confidentially in order to comply with current legislation (law no. 2018-493 of 20 June 2018 on the protection of personal data with reference to law no. 78-17 of 6 January 1978, known as the Data Protection Act).
The purpose of this document is to inform you about how we collect, use your personal data.
Persons responsible for data collection
The person responsible for processing personal data is Benoit Duval, the company's legal representative.
Heode is a simplified joint stock company with a single shareholder, registered in the Le Puy En Velay Trade and Companies Register under number 852 865 575, with a capital of 10,000 euros.
As the company responsible for processing the data it collects, Heode undertakes to comply with the legal provisions in force.
Personal data
On the https://heode.fr website, 2 types of data may be collected:
1- Data communicated by customers
This data is that which you transmit to us directly
via a contact form,
by subscribing to the newsletter,
by direct contact by email,
when creating your account,
when validating an order for example.
2- Data collected automatically
During your visits, once you have given your consent, we may collect information of the "web analytics" type relating to your browsing, the duration of your visit, your IP address, your browser type and version. The technology used is the cookie.
Personal data is only collected with the user's consent.
Use of data
When you use the contact form, the data you send us directly is used for the purpose of contacting you again to follow up your request.
The information provided when creating an account and during the order process (first and last name, postal address, telephone number, email address) is mandatory for processing your order.
The company Heode may send you special offers in the form of a newsletter.
Web analytics" data is collected in anonymous form (by recording anonymous IP addresses) by Google Analytics. It enables us to measure the audience for our website, the number of visits and any errors in order to constantly improve the user experience.
This data is used by Heode and will never be transferred to a third party or used for purposes other than those detailed above.
Data that may be transmitted to sub-contractors
Mailjet
Solution used to create and send marketing and transactional emails
https://www.mailjet.com/
Shopimind
Solution used to create and send marketing emails
https://www.shopimind.com/
Connection to the customer account from your Facebook account
https://www.facebook.com/
Google Analytics
Solution used to analyse site traffic
https://analytics.google.com/analytics
Cookies
A cookie is a file that does not allow the user to be identified, but which records information relating to the browsing of a computer on a site.
Here is the list of cookies used and their purpose:
- Google Analytics cookies (_ga and _gid): Web analytics
- Cookie acceptance (cookies-notice-accepted): this is used to remember that you have accepted cookies so that you do not have to worry about them the next time you visit.
You can deactivate these cookies free of charge using the deactivation options provided when you launch the site or in the cookie settings of each browser.
Unless you decide to deactivate the cookies, you accept that the site may use them, in the knowledge that this may reduce or prevent access to all or part of the Services offered by the site.
Retention period
Contact form: maximum retention period of 3 years.
Account creation: for the duration of the commercial relationship.
Newsletter subscriptions: for as long as the customer wishes, with the possibility of unsubscribing at any time.
Data in the form of Analytics cookies is kept for a maximum of 24 months and 1 year for acceptance of cookies.
Your rights concerning personal data
You have the right to consult, request, modify or delete all your personal data and to withdraw your consent to the processing of your data on simple request:
- to the following address: contact@heode.fr
- by post to the following address: 10 Chemin du Gué, 42700 Firminy - France