Order

When will I receive my order?

Your items are shipped within 24/48 hours of placing your order. Some items (bedding, upholstery) are made to order and require a longer lead time, which is indicated on the product page below the Add to basket button. The estimated delivery time is systematically indicated on the product page concerned and on the confirmation page that appears after you have placed your order.


Can I buy products directly on your warehouse?

We don't have a physical store. For all your purchases, you'll need to place an order directly on our website. You can then choose to pick up your order directly at our warehouse. You will receive a confirmation by email that your order is ready to be picked.


When can I pick up my order at your warehouse?

You can collect your order from our warehouse ONLY if you have chosen Pick-up at the warehouse as your delivery method. You will be notified by e-mail as soon as your order is ready, and you can then collect it on the following days and at the following times:

- Monday: 2pm-5pm

- Tuesday: 2pm - 5pm

- Wednesday: 2pm - 5pm

- Thursday: 2pm-5pm

- Friday: 2pm-4pm


How do I use my coupon code when ordering?

All you have to do is add your promo code in the dedicated section at checkout. You'll find more information on our dedicated page.


I am a Swiss resident. Do I have to pay French VAT?

As a Swiss resident, you are not liable for French VAT, which is 20%. If you choose to ship your order to Switzerland, the price displayed on our site includes 0% VAT, i.e. the price excludes VAT. You will have to pay the taxes in force in Switzerland when you receive your order. This procedure is handled directly by the carrier.

Please note that this applies only to orders shipped within Switzerland.