I didn't receive all the products in my order.

Whenever possible, we group items together to reduce the number of parcels and the associated carbon footprint. A parcel may contain several products. We invite you to open all your parcels before contacting us. In the case of an order shipped in several parcels, we give the carriers all the parcels at once. It may happen that not all parcels are delivered on the same day for reasons specific to the carriers. In this case, please check your parcel tracking links, as it is likely that the rest of your order will arrive the following day.