I have not received all the products from my order.

When we can, we group items together to reduce the number of parcels and the associated carbon footprint. One parcel may contain several products. We invite you to open all your parcels before contacting us. In the case of an order dispatched in several parcels, we hand over all the parcels to the carriers at once. It may happen that not all parcels are delivered on the same day for reasons specific to the carriers. Check the tracking links for your parcels, it is likely that the rest of the order will arrive the next day.