Orders

When will I receive my order?

Your items are dispatched within 24 working hours after your order is placed. Some items (bedding, upholstery) are made to order and require a longer lead time, which is indicated on the product page below the Add to basket button. The estimated delivery time is systematically displayed on the relevant product page and on the confirmation page that appears after you have placed your order.

Can I come and buy products directly on site?

We do not have a physical shop for on-site purchases. For all your purchases, you will need to place your order directly on our website. Collection of your order on site is entirely possible.

When can I collect my order in person?

You can collect your order from our warehouse ONLY if you have chosen Collection from depot as your delivery method. You will be notified by email as soon as your order is ready, and you can then collect it on the following days and times:

- Monday: 9am-12pm, 1:30pm-5pm
- Tuesday: 9am-12pm, 1:30pm-5pm
- Wednesday: 9am-12pm, 1:30pm-5pm
- Thursday: 9am-12pm, 1:30pm-5pm
- Friday: 9am-12pm, 1:30pm-5pm

How do I use my promo code when placing my order? 

You simply need to add your promo code in the dedicated section when proceeding to payment. You will find more information on our dedicated page.

I am a Swiss resident, do I have to pay French VAT? 

As a Swiss resident, you are not liable for French VAT which amounts to 20%. When the chosen shipping country is Switzerland, the price including VAT displayed on our site takes into account a VAT of 0%, i.e. a price excluding VAT. You will have to pay the taxes in force in Switzerland upon receipt of your order. This process is managed directly by the carrier.
Please note that this case is only valid for orders shipped to Switzerland.

Can I pay for my order with ANCV holiday vouchers? 

Heode is not eligible for payment by ANCV holiday vouchers.