Shipping & return policy

Where do you ship to ?

We currently deliver to France (including French overseas departments and territories), European Union countries and Switzerland.

Where is my order?

A few minutes after your order has left our warehouses, you'll receive an e-mail with a tracking link. You can then follow the progress of your parcel delivery from the interface of the carrier you have chosen.
Please note that we cannot be held responsible for delays caused by carriers.

How much does shipping cost?

Shipping costs depend on where you live, the weight and the volume of the items ordered. They are calculated automatically according to the items in the basket, and are visible on the basket summary page.

Can I get a refund ?

Follow the detailed instructions on the Delivery and Returns page

What should I do if my parcel is damaged?

Please report this immediately to the delivery person and write the following reservation on the delivery note: "Package opened and contents missing or damaged". Please note that the use of the plural is compulsory to ensure that the carrier takes your reservation into account.

We invite you to check the condition of your parcel in the presence of the carrier. If the package is damaged, please refuse it, have the carrier take it back and contact us.

Please note: No claim can be taken into account by the carrier unless you give us a counter-indication.

The logo of another company/brand is present on the packaging of my parcel. Why is this?

Whenever possible, we give a second life to cardboards and packaging from our suppliers, or to Heode team members' personal parcels for shipping small orders.

We're thinking of the planet first and foremost, reducing our impact on the environment as much as possible.

I didn't receive all the products in my order.

Whenever possible, we group items together to reduce the number of parcels and the associated carbon footprint. A parcel may contain several products. We invite you to open all your parcels before contacting us. In the case of an order shipped in several parcels, we give the carriers all the parcels at once. It may happen that not all parcels are delivered on the same day for reasons specific to the carriers. In this case, please check your parcel tracking links, as it is likely that the rest of your order will arrive the following day.

I ordered a mattress with a cover, I received the mattress but not the covers.

The covers are sent in the same parcel as the mattress. Please open the package before contacting us.