What should I do if my parcel is damaged?

Please report this immediately to the delivery person and write the following reservation on the delivery note: "Package opened and contents missing or damaged". Please note that the use of the plural is compulsory to ensure that the carrier takes your reservation into account.

We invite you to check the condition of your parcel in the presence of the carrier. If the package is damaged, please refuse it, have the carrier take it back and contact us.

Please note: No claim can be taken into account by the carrier unless you give us a counter-indication.