What to do if my parcel is damaged?

Please report this immediately to the delivery person and write the following reservation on the delivery note: "Parcels opened and contents missing or damaged". Please note, the use of the plural is mandatory to ensure that the carrier takes your reservation into account.

We invite you to check the condition of your parcel in the presence of the carrier. If it is damaged, please refuse it, have it collected by the carrier and contact us.

Please note: No claim can be taken into account by the carrier without a counter-indication on your part.