Shipping, Delivery and Returns

Where is my parcel?

A few minutes after your order has left our warehouses, you will receive an email with a tracking link. You can then track the progress of your parcel's delivery via the interface of the carrier you have chosen. Please note that we are not responsible for delivery times and/or any delays on the part of the carriers.

I have not received all the products from my order.

When we can, we group items together to reduce the number of parcels and the associated carbon footprint. One parcel may contain several products. We invite you to open all your parcels before contacting us. In the case of an order dispatched in several parcels, we hand over all the parcels to the carriers at once. It may happen that not all parcels are delivered on the same day for reasons specific to the carriers. Check the tracking links for your parcels, it is likely that the rest of the order will arrive the next day.

Can I get a refund? How?

Follow the detailed instructions on the Delivery and Returns page.

I ordered a mattress with a cover, I received the mattress but not the covers.

The covers are sent in the same parcel as the mattress. We invite you to open the parcel before contacting us.

How much are the shipping costs?

Shipping costs depend on the weight and volume of the items ordered. They are calculated automatically based on the items in the basket and are visible on the basket summary page.

How do you return a parcel?

Follow the detailed instructions on the Delivery and Returns page.

What to do if my parcel is damaged?

Please report this immediately to the delivery person and write the following reservation on the delivery note: "Parcels opened and contents missing or damaged". Please note, the use of the plural is mandatory to ensure that the carrier takes your reservation into account.

We invite you to check the condition of your parcel in the presence of the carrier. If it is damaged, please refuse it, have it collected by the carrier and contact us.

Please note: No claim can be taken into account by the carrier without a counter-indication on your part.

Do you deliver abroad?

Yes, we currently deliver to France (including French overseas territories), to European Union countries and to Switzerland.

The logo of another company/brand is present on the packaging of my parcel. Why?

Whenever possible, we give a second life to boxes and packaging from our suppliers or from personal parcels of Heode team members to ship small orders.

We think first and foremost about the planet by reducing our impact on the environment as much as possible.