Shipping, Delivery and Returns

A few minutes after your order has left our warehouses, you will receive an email with a tracking link. You can then track the progress of your parcel's delivery via the interface of the carrier you have chosen. Please note that we are not responsible for delivery times and/or any delays on the part of the carriers.

When we can, we group items together to reduce the number of parcels and the associated carbon footprint. One parcel may contain several products. We invite you to open all your parcels before contacting us. In the case of an order dispatched in several parcels, we hand over all the parcels to the carriers at once. It may happen that not all parcels are delivered on the same day for reasons specific to the carriers. Check the tracking links for your parcels, it is likely that the rest of the order will arrive the next day.

Follow the detailed instructions on the Delivery and Returns page.

The covers are sent in the same parcel as the mattress. We invite you to open the parcel before contacting us.

Shipping costs depend on the weight and volume of the items ordered. They are calculated automatically based on the items in the basket and are visible on the basket summary page.

Follow the detailed instructions on the Delivery and Returns page.

Please report this immediately to the delivery person and write the following reservation on the delivery note: "Parcels opened and contents missing or damaged". Please note, the use of the plural is mandatory to ensure that the carrier takes your reservation into account.

We invite you to check the condition of your parcel in the presence of the carrier. If it is damaged, please refuse it, have it collected by the carrier and contact us.

Please note: No claim can be taken into account by the carrier without a counter-indication on your part.

Yes, we currently deliver to France (including French overseas territories), to European Union countries and to Switzerland.

If you live in Switzerland, please note that we do not deliver directly to Swiss addresses.

However, you can choose between two options:

• have your order delivered to an address in France near the Swiss border;

• collect your order directly from our warehouse.

In both cases, French VAT will apply. Living in Switzerland therefore does not entitle you to a VAT exemption.

Please also note that we do not handle customs formalities or prepare the documents required to import your order into Switzerland. If you then take the goods into Switzerland yourself, you will be entirely responsible for the customs procedures and any associated duties, taxes and fees.

Whenever possible, we give a second life to boxes and packaging from our suppliers or from personal parcels of Heode team members to ship small orders.

We think first and foremost about the planet by reducing our impact on the environment as much as possible.

If you live in a French overseas department, please note that we do not deliver directly to your location.

We recommend choosing a delivery address in mainland France, then arranging freight transport to your department.

In this case, French VAT will apply.

Please also note that we do not handle customs formalities or prepare the documents needed to import your order into a French overseas territory. If you then arrange to transport the goods yourself, you will be entirely responsible for the customs formalities and any associated duties, taxes and fees.